Terms & Conditions

1. General By accessing and using our website, you agree to comply with the following terms and conditions. These apply to all purchases, orders, and services offered by Nowhereland.

2. Orders and Payments

  • All orders must be placed through our website.
  • Payments must be made in full at the time of order confirmation.
  • We accept major credit cards, bank transfers, and other payment methods as listed on our website.
  • Order processing will begin once the payment is confirmed.

3. Delivery

  • We deliver within west Malaysia.
  • Delivery times are estimates and may vary depending on weather conditions, traffic, or other unforeseen factors.
  • Shipping times vary depending on the product. Some items ship the next day, while others may take up to 5 business days for processing. Please refer to individual product pages for specific details.
  • Customers are responsible for ensuring someone is available at the delivery address. If no one is available, flowers may be left in a secure location.

4. Substitutions

  • Due to seasonal availability, certain flowers or containers may not always be available. We reserve the right to make substitutions of equal or greater value without prior notice.

5. Refunds and Cancellations

  • Since our products are freshly harvested after your order, cancellations cannot be accepted once the harvesting process has begun. For cancellations due to changes or any other modifications to your order, please contact us within 2 hours of placing the order. We will process cancellations accordingly under these conditions.
  • As our products are fresh flowers, we cannot offer refunds or replacements due to delays or handling during delivery. However, if the flowers arrive damaged within two days of shipping, please contact us with photos, and we will provide a refund or replacement.

6. Your Rights You have the right to access, correct, or delete any personal information we hold about you. Please contact us at [email] to exercise these rights.

7. Privacy Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

8. Limitation of Liability We will not be held liable for any damages, including lost profits or missed opportunities, arising from the use of our services.