Terms & Conditions

1. General By accessing and using our website, you agree to comply with the following terms and conditions. These apply to all purchases, orders, and services offered by Nowhereland.

2. Orders and Payments

  • All orders must be placed through our website.
  • Payments must be made in full at the time of order confirmation.
  • We accept major credit cards, bank transfers, and other payment methods as listed on our website.
  • Order processing will begin once the payment is confirmed.

3. Delivery

  • We deliver within west Malaysia.
  • Delivery times are estimates and may vary depending on weather conditions, traffic, or other unforeseen factors.
  • Shipping times vary depending on the product. Some items ship the next day, while others may take up to 5 business days for processing. Please refer to individual product pages for specific details.
  • Customers are responsible for ensuring someone is available at the delivery address. If no one is available, flowers may be left in a secure location.

4. Substitutions

  • Due to seasonal availability, certain flowers or containers may not always be available. We reserve the right to make substitutions of equal or greater value without prior notice.

5. Refunds

     [General Refund Policy]

    • Customer Satisfaction: We are committed to high-quality floral arrangements and customer service. If your order does not meet expectations, contact us within 2 hours of receipt.

    1. Refund Eligibility: Orders are eligible for refunds if they are:

    1. Incorrect or incomplete
    2. Damaged or wilted at delivery
    3. Significantly different from the ordered arrangement

    • No Refunds for:

    1. Orders delivered more than 6 hours ago
    2. Orders accepted without complaint
    3. Orders damaged due to improper care post-delivery
         [Refund Process]
    1. Order number
    2. Delivery date
    3. Reason for refund
    4. Photos upon arrival (Please make sure to attach it, as it will serve as evidence.)

    • Processing Time: Refunds are reviewed and processed within 7 business days, returning funds to the original payment method.

         [Exceptions and Limitations]

     

    • Uncontrollable Events: Refunds may not apply due to natural disasters, or unforeseen events.
    • Third-Party Policies: Orders using third-party vendors may follow additional policies.

          [Additional Notes]

    • Replacements: A replacement may be offered instead of a refund.
    • Customer Care: Our team is here to help address any issues.

      6. Your Rights You have the right to access, correct, or delete any personal information we hold about you. Please contact us at [email] to exercise these rights.

      7. Privacy Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.

      8. Limitation of Liability We will not be held liable for any damages, including lost profits or missed opportunities, arising from the use of our services.