• We deliver within west Malaysia.
• Delivery times are estimates and may vary depending on weather conditions, traffic, or other unforeseen factors.
• Most customers receive their parcels within two days; however, we cannot guarantee the exact arrival date, as it depends on the courier's schedule. We expect deliveries to arrive within four days. If delivery takes longer than four days, please notify us via email (nowhereland1976@gmail.com), and we will arrange for a replacement shipment of fresh flowers.
• Shipping times vary depending on the product. Some items ship the next day, while others may take up to 5 business days for processing. Please refer to individual product pages for specific details.
• Customers are responsible for ensuring someone is available at the delivery address. If no one is available, flowers may be left in a secure location.

Since our products are freshly harvested after your order or outsourcing from other farmers, cancellations cannot be accepted once the harvesting process has begun.
For cancellations due to changes or any other modifications to your order, please contact us within 2 hours of placing the order. We will process cancellations accordingly under these conditions.

 [General Refund Policy]

• Customer Satisfaction: We are committed to high-quality floral arrangements and customer service. If your order does not meet expectations, contact us within 2 hours of receipt.
• Refund Eligibility: Orders are eligible for refunds if they are:

1. Incorrect or incomplete
2. Damaged or wilted at delivery
3. Significantly different from the ordered arrangement

• No Refunds for:

1. Orders delivered more than 6 hours ago
2. Orders accepted without complaint
3. Orders damaged due to improper care post-delivery

     [Refund Process]

• Contact Us: Reach us at nowhereland1976@gmail.com within the specified timeframe.
• Provide Details: Please include:

1. Order number
2. Delivery date
3. Reason for refund
4. Photos upon arrival (Please make sure to attach it, as it will serve as evidence.)

• Processing Time: Refunds are reviewed and processed within 7 business days, returning funds to the original payment method.

     [Exceptions and Limitations]

• Uncontrollable Events: Refunds may not apply due to natural disasters, or unforeseen events.
• Third-Party Policies: Orders using third-party vendors may follow additional policies.

      [Additional Notes]

• Replacements: A replacement may be offered instead of a refund.
• Customer Care: Our team is here to help address any issues.