Refund policy

 [General Refund Policy]

• Customer Satisfaction: We are committed to high-quality floral arrangements and customer service. If your order does not meet expectations, contact us within 2 hours of receipt.
• Refund Eligibility: Orders are eligible for refunds if they are:

1. Incorrect or incomplete
2. Damaged or wilted at delivery
3. Significantly different from the ordered arrangement

• No Refunds for:

1. Orders delivered more than 6 hours ago
2. Orders accepted without complaint
3. Orders damaged due to improper care post-delivery

     [Refund Process]

• Contact Us: Reach us at nowhereland1976@gmail.com within the specified timeframe.
• Provide Details: Please include:

1. Order number
2. Delivery date
3. Reason for refund
4. Photos upon arrival (Please make sure to attach it, as it will serve as evidence.)

• Processing Time: Refunds are reviewed and processed within 7 business days, returning funds to the original payment method.

     [Exceptions and Limitations]

• Uncontrollable Events: Refunds may not apply due to natural disasters, or unforeseen events.
• Third-Party Policies: Orders using third-party vendors may follow additional policies.

      [Additional Notes]

• Replacements: A replacement may be offered instead of a refund.
• Customer Care: Our team is here to help address any issues.